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old ladies
Posted On 04/24/2008 07:53:21 by TigerofSweden
This morning I laid out on the balcony with my cat on my belly. The sun was shining and ofcourse the sunblock was on.
Then taking a long walk.
I worked night last night and my boyfriend snored so loud that I had to go out to the couch, I dont mind beacuse I like my couch.

I´m working tonight to and I really hope I don´t have to deal with old ladies raising their voice at me.I so wanted to verbally kick this ladies ass last night.  VERY provoking old lady screaming at me ( at 3 different occasions ) and I just smiled . And it felt so nice to just have this annoying grin on my face beacuse it really pissed her off. I just told her: If you don´t calm down and let me talk I really can´t explain it to you my dear.

Well I just love myself sometimes.

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Viewing 1 - 1 out of 1 Comments

04/24/2008 17:13:38
Good going. That is the trick to customer service for "tough" customers. Don't take it personally and remain as nice on the outside as possible. (The ultimate joy is the knowledge they are making it harder on them instead of you like they want to do.) You should teach your technique.




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